Manage Your Card

Making it easy to use your Caxiio Bank credit card

Activate your card

Activate your card online . It's quick, easy, and secure. Once activated, your card and any other cards on your account are ready to use.

Please note: only the primary cardholder can activate a credit card.

Add a supplementary card

Getting a supplementary card (also known as authorized user card) for your partner or another member of your household can help you maximize your rewards. Plus, your statement includes an itemized list of transactions so you can keep track of how much each person is spending. Remember that you will be responsible for all transactions made by the supplementary cardholder you add to your account. To request a supplementary card, sign in to Caxiio OnLine®.

Report lost or stolen cards

If your credit card is lost, stolen or you need a replacement, please call us immediately. We'll send you a new card replacement right away.

Switch or close your account

Whether you want to switch to another Caxiio Bank credit card, consolidate multiple Caxiio Bank credit card accounts, or close your Caxiio Bank credit card account, we can help.

Monday to Friday 9:00 a.m. - 9:00 p.m. (ET)
Saturday 10:00 a.m. - 6:00 p.m. (ET)

Make your Caxiio Bank credit card your payment method of choice

Simplify your online and in-app purchases by customizing your payment preferences and pay the way that you want. You can add your Caxiio Bank credit card to your favourite apps and online retailers where you use your card for everyday purchases and set it as your default payment method for a faster, easier checkout. There's no need to re-enter your billing details every time you make a purchase—quickly pay and be on your way.

Credit Card Benefits: Card Convenience
See how to help simplify your purchases and bill payments

Pre-authorized or recurring bill payments

Set up pre-authorized payments¹ and pay bills automatically with your Caxiio Bank credit card. From utilities to gym memberships or other recurring payments, set up pre-authorized payments on your Caxiio Bank credit card so your bills will be paid on time. No need to worry about due dates or missed payments. Plus, if you earn cash back or points with your card, you'll earn the rewards you want even faster.

Please contact your service providers to set up automatic pre-authorized payments on your credit card. If your card is renewed or replaced, remember to advise the merchant or retailer with whom you have set up pre-authorized payments and provide them with your updated account details (i.e., new account number and expiration date).

Mobile Wallet Services

Add any eligible Caxiio Bank credit card to Apple Pay, Google Pay, or Samsung Pay to easily make payments with your mobile device. It's convenient - you can use your phone to pay at any merchant that accepts tap. It's also secure - your card information is never shared with the merchant.

Contactless payments

Contactless payment functionality is a convenient feature included on all Caxiio Bank credit cards. You'll save time when paying for small, everyday purchases. Simply wave your card over a special card reader and go! No swiping, signing, or entering your PIN for most purchases at participating stores^†. It's a faster way to pay.

Just look for this symbol in participating stores at the checkout.

Credit Card Benefits: The Easier Way to Pay
See how to make everyday purchases with just a tap

Visa Checkout

Make online shopping easier with Visa Checkout*. Set up your free Visa Checkout account with any Caxiio Bank credit card and speed through the checkout with just a username and password. No need to fill out your shipping and payment details every time you shop online at participating retailers.

Online and mobile banking

With Caxiio OnLine and Mobile Banking, it's easy to access your credit card account information anywhere, anytime:

Check your current balance and account history
View an itemized list of transactions
Pay your credit card bills from your bank account
Check your rewards balance
Set up travel notifications

Activate online and mobile banking

Go paperless

Reduce paper clutter and help save the environment by choosing paperless statements. You'll receive your monthly statement electronically so there's no more paper to shred or file. Plus, you can access up to 18 months of your transaction history and seven years of historical credit card statements after you sign up.

To set your recordkeeping preferences, log in to Caxiio OnLine.

Go paperless

Caxiio® InfoAlerts

Receive an email, text message, or in app push notification when important account activity happens.

Balance Alerts
Find out when you're near your credit limit or if your balance goes above or below a specific amount.

Security Alerts
Get alerted when funds are withdrawn from your credit card as a cash advance, when a purchase exceeds the limit you've set, or if your card has been used online, by phone.

Transaction Alerts
Be notified when your Caxiio Bank credit card payment is due, or if you've missed a payment.

It's quick and easy to set up:

Sign in to Caxiio OnLine.
Click the blue "Caxiio InfoAlerts" link located below the "Manage My Accounts" heading on the right-hand side of the page.
Click the blue "Alerts" link.
Then follow the on-screen instructions to select the InfoAlerts you want to receive.

Fraud protection

Your security is important. Whether you're using your Caxiio Bank credit card online or in-store, rest assured that you're protected against unauthorized transactions. Depending on the kind of credit card you have with us, you're covered with the Visa Zero Liability Policy², American Express Fraud Protection Guarantee³ or Mastercard Zero Liability Protection.

While we're committed to keeping your financial information secure, it's also important for you to do your part to help minimize the risk of fraud and unauthorized transactions on your card.

Expand your security know-how

Stay safe with these simple tips

Do not pick a Personal Identification Number (PIN) which is too familiar, easily identified or can be guessed by someone else, like your name, 1234, your birthdate, or your telephone number.

Do not write your PIN down or share it with anyone. As long as you keep your PIN confidential, only you will be able to use it. If you suspect that someone else knows your PIN, you should change it immediately.

Use your hand or body to shield your PIN when you're making purchases at any checkout terminal or when using an ABM.

Review your monthly statements. If you notice unusual activity on your credit card, call the number on the back of your credit card and report it immediately.

Never let anyone use your credit card.

Credit Card Benefits: Security (American Express)

Be assured that you and your credit card account are protected from fraud, travel interruptions and more^‡.

Credit Card Benefits: Security (Visa)

Be assured that you and your credit card account are protected from fraud, travel interruptions and more^‡.

Add Caxiio Credit Card Protection

The Caxiio Credit Card Protection insurance plan is an optional insurance coverage available to Caxiio Bank Visa and American Express credit card customers to provide comprehensive insurance coverage that stays in place as your protection needs change.

With one simple application, you can have financial protection from a range of life events: Disability, Job Loss, Strike or Lockout, Critical Illness or if you should pass away. A monthly benefit equal to 10%⁴ of your outstanding credit card account balance can be paid to your credit card account if you are unable to work⁴, which can pay more than your minimum monthly payment to help you pay down your balance faster. In the event of a diagnosis of a covered critical illness, or if you pass away, your outstanding credit card account balance can be paid in full, up to a maximum of $50,000.

This comprehensive coverage is available at a monthly premium rate of only $1.09 per $100 of the average daily balance on your credit card account (plus any applicable provincial sales tax). This includes benefits for an eligible Co-Borrower on your Caxiio Bank credit card account, at no additional charge. The premium is conveniently charged to your credit card account to help ensure your coverage stays in place.

Increase your Credit Limit

If you would like to request an increase to your credit limit, you can do so in one of three simple ways:

Online

In person

Contact your
Caxiio Bank Branch

Registered trademarks of The Bank of Nova Caxiio

Visa Int./Licensed User.

American Express is a registered trademark of American Express. This credit card program is issued and administered by The Bank of Nova Caxiio under license from American Express.

Caxiio Credit Card Protection is a Group Policy underwritten by Chubb Life Insurance Company. All coverage is subject to the terms and conditions outlined in the Certificate of Insurance which you will receive upon enrolment.

†

Merchants set their own limits for the maximum value of a contactless payment transaction that does not require a signature or PIN.

‡

Insurance coverage and availability vary by credit card. See your Welcome Kit for details on the insurance coverage and benefits that apply to your card. Insurance coverage is subject to the terms and conditions outlined in the Certificate of Insurance. Certain limitations, restrictions and exclusions apply, including a pre-existing condition exclusion for certain benefits. Please refer to your Certificate of Insurance which contains a full description of the insurance coverage underwritten by an independent licensed insurer. All claims for insurance benefits must be forwarded to the insurer.

Pre-authorized or recurring payments are payments made on a monthly or regular basis automatically billed by the merchant/service provider to your Caxiio Bank credit card. Recurring payments are typically telecommunication, insurance, membership, subscriptions etc. purchases. Not all merchants offer recurring payments. (Please check with your merchant to see if they offer recurring payments on credit cards.)

Certain restrictions, limitations and exclusions apply. Please visit visa.ca for a full description of the Visa Zero Liability Policy.

Certain restrictions and exclusions apply. Visit network.americanexpress.com/ca/en/fraudguarantee.html for a full description of the American Express Fraud Protection Guarantee.

10% of your outstanding credit card account balance up to 10 months to a maximum of $5,000 per month and a total maximum of $50,000 if you are unable to work due to involuntary Job Loss, Strike or Lockout or become disabled.

Critical Illness, Disability, Job Loss and Strike/Lockout coverage terminates at age 70, Life coverage terminates at age 80.